Competency Framework

The 360Develop Competency Framework has been developed on the basis of years of experience, and from working with hundreds of organisations

We know what language works and what doesn’t and, how to future-proof your survey to ensure that it taps into behavioural areas that are not just important for today – but for the workplace of tomorrow.

Core Competencies

Problem Solving
Can assimilate information from a variety of sources; to integrate and apply different ideas and approaches. May involve the use of verbal, numerical, and abstract reasoning skills.

Resilience
Emotionally mature; resilient under pressure and rarely flustered by pressure. Has sufficient energy to meet whatever challenges are thrown one’s way.

Comfort with Change
Is flexible in response to a changing environment; can anticipate the need for change; is adaptable; can handle uncertainty.

Personal Impact
Can effectively perceive, understand, reason, and manage their impact on others, and how to effectively communicate using tone of voice, facial expressions and body language.

Results Focus
Pursues work with energy and drive, and has a desire to finish. The ability to concentrate attention on a specific project or task in spite of setbacks; to not give up.

Integrity
Is widely trusted; keeps confidences; doesn’t misrepresent himself or herself.

Specialist Competencies

Add for General Staff 360s

Learning and Development
Keeps abreast of current trends in area of expertise. Demonstrates commitment to personal and professional development.

Technical Competence
The ability to learn technically orientated tasks, product or industry knowledge; can quickly assimilate specialist information.

Team Working
Willingness to participate fully as a team member even when the team is working on something without any direct, personal interest.

Customer Commitment
Committed to meeting customer needs; puts the customer first; appreciates the importance of delivering quality customer service. Nurtures the customer relationship.

Add for Team Leader 360s

Nurturing Talent
Is sufficiently reflective, intuitive, and emotionally aware to tune into, and recognise the talent around them. Is a people-builder; prepares a compelling developmental plan for others.

Managing Processes
Knows how to organise systems and processes to best effect, and how to get things done. Can get the best out of resources available. Can identify and adjust for project blocks.

Creativity and Innovation
Is receptive to new approaches; is prepared to re-examine standard modes of working and practice, is open to looking at new ways to improve products, services, and work processes.

Customer Commitment
Is committed to meeting customer needs; to put the customer first. Appreciates the importance of delivering quality customer service. Nurtures the customer relationship.

Add for Manager 360s

Nurturing Talent
Is sufficiently reflective, intuitive, and emotionally aware to tune into, and recognise the talent around them. Is a people-builder; prepares a compelling developmental plan for others.

Strategic Agility
Can anticipate the future, has broad organisational knowledge; can paint a compelling vision that links the goals and strategy of the organisation.

Inspiring Leadership
Motivates and leads others to deliver their best; encourages participation; draws the best out of others; has an empowering style of leadership.

Creativity and Innovation
Is receptive to new approaches; is prepared to re-examine standard modes of working and practice, is open to looking at new ways to improve products, services, and work processes.

Add for Executive 360s

Strategic Agility
Can anticipate the future, has broad organisational knowledge; can paint a compelling vision that links the goals and strategy of the organisation.

Organisational Well-Being
Makes decisions with the needs of the organisation top-of-mind. Can make unpopular decisions and has the courage to stand apart; deals with problems directly and with urgency.

Inspiring Leadership
Motivates and leads others to deliver their best; encourages participation; draws the best out of others; has an empowering style of leadership.

Political Nous
Understands the workings of an organisation; knows when to adjust approach; knows who to go to for information; can anticipate problems; can maneuver through political situations.